Our Staff members are the foundation of MOSD, bringing with them a combined 200 years of experience, specialized training, and lots of love for the MOSD students.
Lauren Hays, Executive Director
Lauren Hays became the MOSD Executive Director in March 2018. Lauren previously served MOSD as Development Director since 2016 and understands the importance of community support in our efforts to serve children with hearing loss from all over the Mid-South. Ending a 10-year professional career in television, Lauren hopes to increase community support through her established Mid-South networking platform and wishes that everyone will come to realize the life-long impact MOSD programs make in the lives of children who are deaf and hard-of-hearing. Lauren is actively engaged in the Mid-South community and is a graduate of Leadership Germantown, Class of 2018. She is passionate about raising community awareness about MOSD programs and reaching parents of newly diagnosed children with hearing loss. Most importantly, Lauren is the mother of a child who is deaf and hard of hearing who graduated from MOSD. She is excited to give hope to other MOSD parents since she experiences the miracle of her child talking every day. Lauren is proud to be an advocate for MOSD to spread the impact of MOSD programs to the community.
Shelly Crais, Educational Services Director
Michelle “Shelly” Crais is joined the MOSD family in 2020 with 25 years of experience in education, training, mentorship, and administration. She is originally from Appleton, Wisconsin but moved to Memphis in the early 80’s which means she is a huge Packers fan and a Tigers fan! Shelly received her Bachelor’s and Master’s degrees in Early Childhood Education and has served in education most of her adult life. Shelly was a classroom teacher at Lausanne where she helped many MOSD students transition into the mainstream setting. Shelly implemented and facilitated testing in admissions and gained administrative experience while there. She stepped away from education briefly to raise her two children and was able to tap into her creative side, entering custom artwork in shows and festivals around Memphis. Shelly is passionate about our mission and bringing support and positivity to our MOSD staff family. Shelly has fresh ideas, a bubbly personality, and believes in strengthening relationships with the families we serve. She looks forward to walking with our families in their child’s hearing loss journey.
Cheryl Horton, Director of Business Operations
Cheryl joined MOSD in November of 2014 as our insurance consultant. She has 26 years of experience in insurance billing, business management and accounting. Cheryl was previously employed with a local ENT and audiology practice serving children and adults. As we know health insurance is ever changing, we have children at MOSD who need the support services of speech therapy and aural habilitation therapy to enhance their speech and language development. Cheryl feels it is very important to work closely with the insurance companies, providers, and staff to help the families maximize the most of their benefits. Cheryl loves seeing the smiling faces and progress the students make every day - it is such a rewarding experience. She feels very blessed to be a part of the MOSD family & knows this is right where God intended her to be.
Kathy Christiansen, Administrative Assistant
Kathy has been with MOSD since 2005 as our administrative assistant. Prior to becoming a part of the MOSD staff, Kathy was a Subsidium member for 27 years, formerly volunteering at the school. Kathy takes great joy in watching the two-year-olds walk through the door and start school for the first time then in four years graduate with the ability to hear and talk, mainstreaming into a normal school setting – quite a miracle!
Cheyenne Thompson, Billing Manager/Office Coordinator
Cheyenne joined MOSD in May of 2018 as our billing manager/office coordinator. She graduated from the University of Memphis in the spring of 2016 with a bachelor’s degree in health administration. Prior to joining the MOSD team, she gained valuable experience and knowledge at other local health clinics with emphasis on technology, administrative duties, and insurance billing. Cheyenne is confident in her responsibility to serve clients and families at MOSD. She loves coming to work each day and seeing the children so happy as they learn to listen and talk!
Karen Abel- Development Associate
Karen joined the MOSD staff in 2019. She is an instrumental member of the development team as Development Associate. She also provides educational support two days each week as an assistant teacher. She earned her bachelor's degree in English and Communications from Union University and MBA from Emory University. On retiring after a 30-year career in the telecommunications industry, Karen looked for an opportunity tp give back in a purposeful way and found that place with MOSD. She has quickly recognized the life-changing opportunity MOSD provides to children and families and loves seeing the transformation in children as they learn to listen and speak.
Dr. Elizabeth Domico, Au D., CCC-A, FAAA
Dr. Elizabeth Domico has served MOSD families since 2000 and is dedicated to working with our students to help them hear their very best. With all of the services and education offered, she is overjoyed to see the progress the children make each and every single day. In addition to aural habilitation therapy, Elizabeth provides counseling to parents considering cochlear implantation for their child, to adults thinking about cochlear implantation for themselves, and has been providing cochlear implant activation and mapping services to patients in the Mid-South for over 30 years. She also works with patients interested in osseointegrated hearing aids. Elizabeth feels blessed to be part of the MOSD family!
Dr. Rachel Lunsford, Au.D., CCC-A
Rachel Lunsford has been an audiologist with MOSD since 2017. Prior to this, Rachel worked in a hearing aid private practice helping patients of all ages and their families to meet their hearing health needs. As an audiologist, she enjoys educating individuals with hearing loss and their loved ones about the effects of hearing loss, intervention strategies, and expectations of assistive technology. Rachel is excited to witness the great strides children and adults can achieve with their hearing devices along with aural rehabilitation and habilitation.
Mallory Bruce, M.S., CCC-SLP
Mallory Bruce is a certified speech-language pathologist and joined MOSD in August of 2018. She received her master's degree from the University of Mississippi and has served as a pediatric speech-language pathologist working with families in homes, private schools, and clinic settings. Her favorite part of working with preschool aged children is being able to share in their joy when they achieve a skill they’ve worked so hard to obtain. Mallory is excited to be a part of the MOSD family!
Patricia Greig, M.A., CCC-SLP
Patricia joined the MOSD team in the summer of 2018. She received her master’s degree from the University of Iowa and has served children and their families as a speech-language pathologist within local schools and in roles at an outpatient clinic for 9 years. She loves the energy and excitement of young children and enjoys helping them learn to communicate in their daily life.
Marie Kyle, M.A., CCC-SLP
Marie is a certified speech-language pathologist who joined MOSD in the summer of 2018. She previously gained experience in a local public school district, serving students in pre-k through 8th grade. Her favorite part of helping students develop speech and language is watching each student make progress and become better communicators. She especially loves working with preschool children. Marie is excited to join the MOSD family to help students learn to listen and talk!
Carmen Martinez, M.A. CCC-SLP
Carmen Martinez joined the MOSD family in 2020. She received her bachelor’s degree in Communication Disorders at Murray State University (Go Racers!) and her master’s degree in Speech-Language Pathology at the University of Memphis. She has a hearing loss herself, and, though at a lesser extent, understands the frustration in having access to all sounds. Carmen provides developmental therapy, oral deaf education, and parent training in the Sound Transitions program for children between one and three years of age. She loves watching her students make progress every day and achieve early developmental milestones; she also enjoys collaborating with parents and coaching in strategies for Listening and Spoken Language. She is so excited to be a part of the team!
Katie McLeod, M.S., CCC-SLP, LSLS Cert. AVT
Katie joined the MOSD team in the summer of 2013. She is an auditory-verbal therapist (LSLS Cert. AVT) serving children birth through school age. In addition to providing speech-language services at MOSD, she coordinates and provides family training for our Sound Beginnings program. Katie completed her master’s degree at Vanderbilt University and spent two years at a similar auditory-oral preschool in Nashville, Tennessee. With a bachelor’s degree in Spanish, Katie serves as an interpreter for MOSD parents while promoting bilingual language development for our Spanish-speaking children. She enjoys having the opportunity to work closely with families at MOSD to incorporate listening, language, and speech into every part of the day.
Maureen Noland, M.S., CCC-SLP
Maureen Noland is a speech-language pathologist and has been working at MOSD for since 1990. She provides off-site speech and language therapy to preschool and school-age children. She takes great joy in seeing the progress of her students and being a part of their success in school. Maureen loves being a part of the MOSD family.
Cyndi Eaton, B.S. in Elementary Ed. w/ Deaf/HH Endorsement
Cyndi has been a teacher at MOSD since 1996 working hands-on everyday with our children. To her, the children are an incredible inspiration to everyone. With their continued support, the parents and staff add to the amazing atmosphere at MOSD. Cyndi encourages anyone and everyone to visit MOSD so they can see for themselves what a remarkable place it is.
Abby Meister, M.S.D.E., CED
Abby Meister joined the MOSD family in 2012 after receiving her master’s degree in oral deaf education. She enjoys teaching her two and three year old students in the classroom, combining aspects of speech, language, listening, and pre-academic training throughout the school day. Abby loves watching these little ones start the school year with only a few words or sounds and ending it by combining words and sentences! The students at MOSD amaze her every day.
Suzanne Montgomery, M.Ed.
Sue works as a teacher and has been a part of MOSD since 2009. She has many favorite parts about the school, especially her fellow teachers, as everyone is willing to go the extra mile. She loves watching the babies new to the program adjust to school, make friends, and develop new skills. The parents’ commitment to helping their children talk, listen, and learn is awe-inspiring and encouraging, invigorating Sue and her work.
Holly Strasberg, B.S. in Deaf Education
Holly has taught at MOSD since 2011. With a bachelor's degree in oral deaf education from Kent State University, she is inspired by the children and families in our program. She loves being part of the early process as children develop their auditory and language skills. Tracking the children's progress, from using one- to two-word phrases to carrying on conversations and answering complex questions, puts a light in her eye and brings her great joy.
Alyssa Washofer, M.S. Ed., CED
Alyssa was born and raised in California and joined the MOSD team in July 2018. Her own personal hearing loss has motivated her to become a teacher of the deaf and give back to students and families with hearing loss. She wears hearing aids herself and strongly believes in teaching children with hearing loss the auditory and listening skills needed every day. Alyssa earned her bachelor’s degree in communicative disorders from California State University, Fullerton in 2016 and continued her education to earn her master’s degree and teaching certification in deaf education from the John Tracy Clinic in 2017. She is excited to use her personal and educational experiences to work with children and families at MOSD.
Amanda joined MOSD in September of 2018. She received her bachelor’s degree with an emphasis in communication sciences and disorders and a minor in education from the University of Mississippi. She has enjoyed getting to know our students and seeing the happiness they have when they achieve their goals that they are working so hard towards. Amanda is excited to be a part of the MOSD team and loves helping the kids learn to listen and talk every day!
Ms. Sam has been working with MOSD as a teacher assistant since 2003, loving every minute of it. She takes great joy in seeing the progress made every day, especially since the children are working so hard at such a young age. Ms. Sam lets all visitors know that deaf children really can talk – and if people do not believe her, send them on out and she will show them!
Vickie joined the MOSD family in 2020. She worked as a Teaching Assistant with special needs and ESL students in the Public School system. She is hearing impaired and wants to give back by helping others that are hearing impaired. She enjoys time with her husband hunting, raising chickens, gardening, and special time with her three grandkids.